Dispatcher
4.
0 Tyngsboro, MA Tyngsboro, MA Full-time Full-time $22 - $26 an hour $22 - $26 an hour 3 days ago 3 days ago 3 days ago A.
Fagundes genuinely cares, respects, and appreciates its team of proffesionals.
We are looking for a dedicated, Dispatcher to join us and make us even better.
We offer an incredible employee benefits package second to none.
If you are looking for an engaging environment to advance your career while working with the best in the home service business, check out what it takes below.
Duties and
Responsibilities:
The Dispatcher is responsible for effectively and efficiently managing the assignment and follow up of technicians to jobs so as to maintain the highest levels of customer service while meeting or exceeding company objectives.
Detailed
Responsibilities:
Understands the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
Provides all necessary information to field technicians.
Debriefs each call before dispatching the technician.
Creates a weekly report to the Service Manager summarizing interaction with field technicians.
Provides a report weekly to the Install Manager.
Reviews technicians' strengths with management on a predetermined schedule.
Organizes On-Call schedule for technicians.
Inputs leads into the computer system and relays information to system specialist as needed.
Time Stamps field technicians for dispatch, arrival and completed times in the computer system.
Verifies time cards.
Contacts customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
Performs other duties as assigned.
Qualifications:
High school diploma.
One year of office administration education or comparable work experience.
Good computer skills.
Knowledge of common office applications such as MS Word, MS Excel, MS Powerpoint.
Experience with one or more business and invoicing systems.
Excellent phone skills.
Excellent communication skills.
Excellent interpersonal skills.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type:
Full-time Pay:
$22.
00 - $26.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Morning shift No weekends Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Tyngsboro, MA Tyngsboro, MA Full-time Full-time $22 - $26 an hour $22 - $26 an hour 3 days ago 3 days ago 3 days ago A.
Fagundes genuinely cares, respects, and appreciates its team of proffesionals.
We are looking for a dedicated, Dispatcher to join us and make us even better.
We offer an incredible employee benefits package second to none.
If you are looking for an engaging environment to advance your career while working with the best in the home service business, check out what it takes below.
Duties and
Responsibilities:
The Dispatcher is responsible for effectively and efficiently managing the assignment and follow up of technicians to jobs so as to maintain the highest levels of customer service while meeting or exceeding company objectives.
Detailed
Responsibilities:
Understands the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
Provides all necessary information to field technicians.
Debriefs each call before dispatching the technician.
Creates a weekly report to the Service Manager summarizing interaction with field technicians.
Provides a report weekly to the Install Manager.
Reviews technicians' strengths with management on a predetermined schedule.
Organizes On-Call schedule for technicians.
Inputs leads into the computer system and relays information to system specialist as needed.
Time Stamps field technicians for dispatch, arrival and completed times in the computer system.
Verifies time cards.
Contacts customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
Performs other duties as assigned.
Qualifications:
High school diploma.
One year of office administration education or comparable work experience.
Good computer skills.
Knowledge of common office applications such as MS Word, MS Excel, MS Powerpoint.
Experience with one or more business and invoicing systems.
Excellent phone skills.
Excellent communication skills.
Excellent interpersonal skills.
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type:
Full-time Pay:
$22.
00 - $26.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Morning shift No weekends Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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